You are of legal age and legal capacity to enter into and form contracts under any applicable law;
You will not impersonate or misrepresent your affiliation with any person or entity; you will not forge or otherwise seek to conceal or misrepresent the origin of any content provided by you;
You will not conduct yourself or provide content that may be construed as: unlawful; threatening; defamatory; libelous; offensive; that violates the property rights, privacy or publicity of others; designed to interfere with the operation of this website/application or any service provided; infected with a virus or other destructive or deleterious programming routine; giving rise to civil or criminal liability; or in violation of an applicable law;
You will not collect or harvest any information about other users;
You will not use this website/application to promote or operate any service or content without prior written consent of The Pharmacy Tree;
You automatically grant The Pharmacy Tree a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and license to use, modify, translate, display, publish, reproduce, distribute, archive, perform, promote and to create derivative works (in whole or in part) in any form, media or technology already known or developed later.
You acknowledge and agree that we will have the right (but not obligation), at our entire discretion, to refuse to publish, or to remove, or to block access to any content you provide, at any time and for any reason, with or without notice.
Operating Hours
Your order is only processed during operating hours of The Pharmacy Tree. Our operating hours are from 8:00 AM to 5:00 PM (PST) on Mondays to Saturdays, excluding holidays. Orders placed after operating hours will be processed on the next business day;
Our Contract
When you place an order, you will receive an e-mail notifying you that we received your order: this email will only be an acknowledgement and will not constitute acceptance of your order. We retain the right to refuse any request made by you. A contract between us will not be formed until we send you confirmation by e-mail that the items you ordered will be accommodated and fulfilled by us. Only those items listed in the confirmation e-mail sent will be included in the contract formed;
Pricing and Availability
All orders are subject to availability and confirmation of the order price. All prices are inclusive of Value Added Tax (VAT) and are quoted in Philippine Pesos. Prices displayed are subject to change without prior notice. In the event that you have placed an order with an incorrect price, we will inform you of the error as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the order, you will receive the full amount paid for as store credit;
Beneficiaries
You guarantee that the beneficiaries you attach to your account has given you informed consent to let us access and use their personal data and information (including their prescriptions) to process your order. For beneficiaries below legal age, the legal guardian's informed consent is needed. You also guarantee that the provided details of your beneficiaries are true, accurate, complete and current;
Doctor's Prescription
You guarantee that the doctor's prescriptions, which you use in your transactions with us, are true, accurate and not tampered with. You also agree to surrender the original copy of the said prescriptions upon order pick-up or delivery.
Payment
You undertake that all payment details you provide to us are accurate and true, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods;
Pick-up
You agree to pick-up your order within seven (7) days of ordering. Otherwise, your order will be cancelled.
You acknowledge and agree that upon order pick-up, you are required to present a copy (can be printed or copy on mobile gadget) of the order confirmation email sent to you and a valid ID. In case you authorize a representative to claim your order, an authorization letter and the representative's ID must be presented along with the aforementioned requirements.
Delivery Time
We rely on reputable third-party couriers to deliver your order, delivery times may vary according to availability and subject to any delays resulting from courier delays or force majeure for which we will not be responsible. Typical delivery times are 1 to 3 business days after we confirmed your order.
Please take note that in case it is not the official recipient who will accept the delivery, the courier will require an authorization letter and valid IDs of both the representative and the official recipient.
Receipt of Order
To ensure the quality of the products you order, we seal your order prior to delivery. Upon receipt of your order, it is your responsibility to check that the package has not been tampered with. Should you notice any tampering on your package, do not accept the order and immediately inform us of the situation at pharmacist@thepharmacytree.com so we may rectify the issue;
Defective or Incorrect Items
For safety and hygiene reasons, we only allow returns of defective or incorrect items within 24 hours of receipt. Send us an e-mail at pharmacist@thepharmacytree.com to report such item. Do not ship us the product until you have received confirmation from us. If you opted for replacement, we will ship the replacement once your request has been approved and the defective or incorrect item has been shipped back to us. We will pay for the return shipping;
Cancellation
In the event that your order has been cancelled due to unavailability of the item/s you ordered, incorrect or incomplete order details or inaccurate or ambiguous doctor's prescription but you have already paid for the order, we will credit the full amount of the order payment through store voucher.
If the order cancellation is due to inability to submit the original copy of the prescription used in ordering upon order pick-up or delivery, we will credit the amount left of the order payment, after subtracting the processing fee, as store voucher.
